Shipping & Returns

Adult Signature Requirement

We do not sell alcoholic beverages to anyone under the age of 21. We request that people under the age of 21 do not register on our site or give us any information about themselves. All packages are shipped with an "adult signature requirement," meaning the person signing for the delivery must be at least 21 years of age.

We ship only when and where legal. Please be advised that due to our strict policy of not shipping to minors, we reserve the right to refuse orders for any reason without explanation. Thank you for your understanding.

States We Ship To

We are located in Southern California. Orders may take up to 3 business days to process and ship out. Please call or email us at the time of your order if you require expedited processing, and we will do our best to assist you.

Currently, we ship to U.S. addresses as per state and UPS agreements.

Non-California residents are responsible for ensuring that their state or county laws permit the shipment of alcohol products to their location.

Shipping Charges

UPS Live Rates

Every state we ship to will have the option of using UPS as the delivery provider. We charge exactly what UPS charges us, plus the cost of the box. We do not charge a handling fee.

Extreme Weather

While heat/cold damage is rare, due to extreme weather conditions in many states in different months, customers must waive options for refunds/returns for bottles damaged via extreme weather damage in-transit. Additionally, we recommend using a faster shipping option during months of extreme heat.

Return Policy

Under California law, it is illegal to return wines and other alcoholic beverages once sold, except for defective products, which may be returned for credit or replacement within thirty days of purchase. All returned products must be accompanied by a receipt.

Older Wines: We do our best to ensure proper temperature-controlled storage and provenance. However, we cannot be responsible for wines older than five years from the latest vintage or five years from the production year. This is a wine industry standard. For white wine, we cannot be responsible for wines older than three years from the latest vintage or three years from the production year.

Heat and Ullage: Heat is the worst enemy of wine. Even on mild days, the temperature inside an automobile can exceed 90 degrees F, some 35 degrees (or more) hotter than our wine cellar. This wide temperature differential can quickly "push" corks and/or create seepage and messy labels. Moreover, certain "fragile" wines can be completely ruined in a matter of hours by excessive heat. Therefore, out of fairness to our customers, we cannot accept any returns of products showing evidence of weather damage. Regarding the shipment of wine, our shipping department keeps an eye on the weather, and if, for example, you select ground shipping to a very hot climate, we will contact you to suggest faster shipping or request that you fill out a waiver assuming liability in the event the wine is damaged. We strive to make sure that you receive your wines in the proper condition.

Refused & Returned Packages

All refused and returned packages are subject to a $17 restocking fee. This fee is what UPS charges us to return the package back to us.

All free shipping items that are returned back to us due to missed delivery will be charged 25% of the order subtotal as the outgoing shipping fee.

Additionally, any broken bottles must be reported within 3 days of reciept and must be returned via our pre-paid label prior to receiving a replacement if/when a replacement is warranted.

Out of Stock Products

Orders for products that are out of stock will be canceled and refunded within 3-5 business days. While we do check our listings for accuracy, due to the large number of products, there may be inadvertent listing errors. We reserve the right to cancel or alter orders due to stock issues.

Cancellation Policy

Orders are available for cancellation (for a full refund) up until the moment the order is shipped out. Cancellation is unavailable after the order is shipped out. Canceling an order after it ships out will be subject to shipping fees and restocking fees.